THE D.A.G CLIENT EXPERIENCE 

Our goal is to provide a first class “Client Experience” from our initial appraisal of your needs, to completion of your works, and if you are partnered with us on a contractual basis, throughout the term of your Agreement. 
 
Our ethos is to forge long term relationships with our clientele, whether they be professional advisors, building managers or high (and very high) net worth individuals. 
Where there is a potentially very simple solution to a fault which can be provided over the telephone or via video call, we will always do our best to avoid the need for an Engineer visit and hence the invoice which comes with it. We believe this is common sense and helps build trust with our clients. 
 
We also offer timely solutions to potential future problems to save you more in the long term both in cash and peace of mind. 
 
"We describe our service as providing integrity, professionalism, respect and (where needed) discretion." 
Des Haley, Managing Director 

WHO ARE OUR CLIENTS? 

Whilst we are always happy to have a conversation with anyone who has a requirement for a professional building and plant maintenance service, we are specialists in supporting the following client groups: 
High and Very High Net Worth individuals, their families, and their professional Advisors or Property Managers 
We understand the value of speed and quality of service, as well as the importance of discretion and privacy needs within this client group 
Building and Facilities Managers for larger residential and commercial sites 
Residential Care & Nursing Homes often retain our Services to help protect their vulnerable residents. We understand the need to minimise the risks of plant & systems failures, and respond quickly and compassionately to staff requests for assistance. 

OUR ENGINEERS 

Our D.A.G Services Management work as a close knit team, and all staff share our company ethos and commitment to meeting high standards of workmanship and providing a personal service. We are pleased to discuss your needs in person, by telephone or via a Zoom call. We liken ourselves to a family, and view our valued clients as extended members, endeavouring to provide that same level of care as we would to one of our own. 
 
This commitment extends equally to the selection and training of our Engineers. Yes, we ensure that they have the necessary expertise, training and qualifications to undertake the work to the standard required, but we also select team members who can demonstrate great customer service and communication skills since this element can be equally important to our clients when attending site and organising works. We also commit to leaving the work site clean and tidy . 
“I’ve known Des Haley and D.A.G Services Ltd for over 10 years as they have serviced my factory space heaters and re - lamped the working areas many times. Whenever we have had any faults or issues with our plant and equipment D.A.G Services have been called and attend to the matter in hand quickly and efficiently. 
 
As a product manufacturer, it’s crucial to keep my employees warm and with a well-lit working area. Des and his team have always assisted me with the maintenance of my successful business". 
PAUL, MANAGING DIRECTOR OF PROTEC 
“The Sheppard Trust is an Almshouse charity providing accommodation to 29 elderly ladies over two houses. Des Haley and his team have been taking care of our properties for nearly 20 years. In that time we have experienced the very best of what the word “Service” really means. 
The servicing and maintenance of the boilers has become a challenge to Des, however, it is his ongoing promise to keep the very elderly boilers in good working order for at least another five years or until we move, whichever comes sooner – no mean feat!! He provides us with the necessary information on Health & Safety issues, and of course we cannot forget the odd emergency, and believe me our emergencies are always odd, and I am always reassured that he has the problem covered with his emergency 24 hour call out service. 
 
Des and his well-trained team have continuously provided us with the care and attention that feels personal, almost as if we were their only client. He has a genuine rapport with our residents and makes keeping them warm in the winter look very easy. To recommend D.A.G Services is my absolute pleasure.” 
JENNY MAYLING 
“I have known Desmond Haley from his time with a specialist team in the Royal Engineers. Since that time Des’s company D.A.G Services Ltd has undertaken numerous works for me personally and for my tailoring business, Glover and Riding, the Military Tailors in Aldershot 
 
D.A.G Services standard of work, punctuality and attention to detail has always been exceptional and with this in mind I would not hesitate to recommend D.A.G Services for any of your building service’s needs”. 
DONALD RIDING, OWNER OF GLOVER AND RIDING 
“I’ve known Des Haley and D.A.G Services Ltd for over 10 years as they have serviced my factory space heaters and re - lamped the working areas many times. Whenever we have had any faults or issues with our plant and equipment D.A.G Services have been called and attend to the matter in hand quickly and efficiently. 
 
As a product manufacturer, it’s crucial to keep my employees warm and with a well-lit working area. Des and his team have always assisted me with the maintenance of my successful business". 
PAUL, MANAGING DIRECTOR OF PROTEC 
“The Sheppard Trust is an Almshouse charity providing accommodation to 29 elderly ladies over two houses. Des Haley and his team have been taking care of our properties for nearly 20 years. In that time we have experienced the very best of what the word “Service” really means. 
The servicing and maintenance of the boilers has become a challenge to Des, however, it is his ongoing promise to keep the very elderly boilers in good working order for at least another five years or until we move, whichever comes sooner – no mean feat!! He provides us with the necessary information on Health & Safety issues, and of course we cannot forget the odd emergency, and believe me our emergencies are always odd, and I am always reassured that he has the problem covered with his emergency 24 hour call out service. 
 
Des and his well-trained team have continuously provided us with the care and attention that feels personal, almost as if we were their only client. He has a genuine rapport with our residents and makes keeping them warm in the winter look very easy. To recommend D.A.G Services is my absolute pleasure.” 
JENNY MAYLING 
“I have known Desmond Haley from his time with a specialist team in the Royal Engineers. Since that time Des’s company D.A.G Services Ltd has undertaken numerous works for me personally and for my tailoring business, Glover and Riding, the Military Tailors in Aldershot 
 
D.A.G Services standard of work, punctuality and attention to detail has always been exceptional and with this in mind I would not hesitate to recommend D.A.G Services for any of your building service’s needs”. 
DONALD RIDING, OWNER OF GLOVER AND RIDING 
 
 
 

GET IN TOUCH TODAY 

Contact us to discuss your needs, in confidence and with no obligation to retain our Services. 
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